Privacy Policy
Privacy Policy
We here at DKYL Music are committed to keeping your privacy safe and using any and all data in a proper way. We abide by all laws and regulations in this regard and information is collected and stored in accordance with GDPR regulations. Additionally, we will never sell any personal data to third-party companies.
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This privacy policy will explain how we use your information and what information we collect. If you have any questions about this, do not hesitate to contact us either by email to info@dkylmusic.co.uk or using the form on our 'Contact Us' page.
What information we collect
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When you use our website and any other aspect of our business, we collect several different forms of information which allow us to provide as effective a service as possible. The information we collect can be separated into these sub-categories:
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Identity information - This includes your name, title, date of birth and gender
Contact information - This includes your billing and shipping addresses, your email address and telephone numbers
Transaction information - This includes payment details to and/or from you and details regarding products you have purchased
Technical information - This includes your IP (Internet Protocol) address, details about your browser and/or operating systems and information about the device used to access the website.
Usage information - This includes details about how you use the website.
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In addition to these forms of personal information (i.e. information about an individual that could identify that person), we also collect non-personal information that is sometimes derived from personal information but cannot itself be used to identify an individual directly or indirectly. This information is used for analytic purposes and is called Aggregated information.
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How we use your information
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When you purchase a product from us, we collect some of your Identity information and Contact information in order to process your order which may involve giving some information to the delivery service to get the product to you. We will also need to collect payment details to complete the transaction.
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If you contact us in any way (by email, our contact form, via social media, etc.), we will collect some of your Contact information and Identity information in order to respond back in an appropriate manner. If you need assistance we may use any of the other information we collect in order to resolve the issue.
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We allow you to opt-in or subscribe to receiving email newsletters from us which you can unsubscribe from at any time. As part of this newsletter subscription, we will use some of your Identity and Contact information until you unsubscribe.
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We are always looking for ways to improve our website and the service that we provide. To do this, we may need to use Transaction information, Technical information and Usage information to identify areas for improvements. We may use this kind of data, along with certain Identity and Contact information for general analytic purposes, usually in the form of Aggregated information.
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Additionally, we may occasionally find issues with our website that we need to resolve. In order to do this, we may need to use some Technical information and Usage information to investigate and fix whatever issue may have occurred.
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If you want us to stop using your information for any of these purposes, you can inform us by email to info@dkylmusic.co.uk including your full name so we ensure that we are removing the information of the correct individual. If we find that the name alone is not sufficient to identify you, we may ask for further details to do this.
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Cookie Policy
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Cookies are small pieces of data stored on your browser. These cookies are used to ensure the website runs effectively and securely as well as track data about how you use the website. You can modify your browser to refuse cookies, but please note that this may restrict the functionality of our website. For more information about cookies you can visit www.allaboutcookies.org.
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By accepting, you agree for our website to use the following types of cookies:
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Strictly Necessary Cookies - These are essential for the running of the website and are mostly for security purposes.
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Functional Cookies - These identify and track if you have used our website before in order to improve user experience.
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Covid-19 update:
In order to ensure the safety of our customers and everyone else involved during the process, we will not be delivering any of our Spiral Scores until the situation improves. You can still purchase any of our Spiral Scores during this time, but they will not be delivered until it has been decided that it is safe to do so.
Our Digital and Mobile scores are unaffected and are still available to purchase and download.